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Intelligent Chatbot Interaction Workflow

Intelligent Chatbot Interaction Workflow

2026-07-06 0 Report
Design the question-and-answer logic and human referral strategy for customer service robots to improve customer consultation efficiency and satisfaction.
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NO
Start
Intent Recognition
YES
Knowledge Base Matching
Match Found?
Smart Reply
是
Clarifying Question
Failure Count≥ N times?
Transfer to Human Agent
END
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