Intelligent Call Center Voice Interaction Architecture Diagram Based on Large Model
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This diagram details the intelligent call center voice interaction architecture based on a large-scale model. The process encompasses user-side signal input, full-duplex communication processing between the access layer SIP gateway and the media server. The core AI processing chain integrates VAD silence detection, ASR speech recognition, LLM streaming intent understanding and script generation, and TTS speech synthesis, supporting a real-time interruption mechanism. Finally, it connects to CRM and ticketing systems via API to achieve business closed-loop and automated processing.
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📊 CRM SystemCustomer Information Inquiry
Business integration
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🔊 Sound wave diagram
🔊 Audio Output
TTS (Streaming) speech synthesis
实时双向
🧠 LLM (Streaming)┌─────────────┐│ 🎯 Intent Recognition ││ 💬 Script Generation │└─────────────┘
AI voice output →
ASR (Automatic Speech Recognition)
← User voice input
VAD (Voice Detection)
🔄 Interruption Mechanism
User side
👤 用户
📞 Telephone signal
🔊 Audio Stream
Access layer
🌐 SIP Gateway
📡 Media ServerFull-duplex Communication
🔄 Bidirectional Streaming Processing
AI processing chain
Full duplex communication flow
🔗 API Interface
📝 Work Order SystemBusiness Process Processing
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