Competency model

Poor understanding of the intentions of superiors, unable to grasp the original intention and direction of the plan; less consideration is given to the actual situation of the enterprise when formulating the plan, and poor ability to coordinate all aspects

Be able to determine your own work plan goals according to the clear requirements of the company or superiors and combine the responsibilities of the position, but often encounter unplanned matters or problems in the process

Be able to fully consider the reality of the enterprise when formulating plans, prioritize and determine priorities; decompose complex tasks into multiple parts that can be handled, and suit the actual situation of the enterprise from goals to implementation

When preparing large or complex plans, you can solicit opinions from all parties, consider possible problems in advance, guide others to prepare shared work plans, and combine the shared plan into an overall plan

Have certain forward-looking and foresight, be able to make plans for major potential risks in advance; have good overall planning capabilities, be able to prepare effective and reasonable work plans for complex work teams to ensure that work tasks are always on time and with high quality. Completed

Unconcerned about performance, complacent, unwilling to be proactive, and evaluating subordinates based on their own preferences rather than the quality of the business

Understand performance management knowledge and be able to design ≥ 2 assessment standards based on each job responsibility and implement them, resulting in a low level of team performance.

Be able to set team goals and plans based on superior goals and responsibilities of the unit, and be able to evaluate subordinates reasonably. Team performance is at an average level.

Be able to effectively use performance management skills to help subordinates formulate an annual performance plan, mentor subordinates ≥ 1 time a month, and give feedback ≥ 1 time for assessment. Team performance is at a good level.

Be able to build a company's strategic plan based on the analysis of the company's (or group 's) internal and external environment, and lead the development, implementation, and review of ≥ 1 annual policy and strategy, with the team's performance at an excellent level

Don't care about the growth of subordinates

Willing to cultivate subordinates

Identify and point out the shortcomings of subordinates and guide them

Provide training opportunities for subordinates and help subordinates formulate performance improvement plans

Consciously help subordinates design career plans

- They rarely pay attention to and understand changes in the market and customers, and are willing to provide products or services according to their own ideas or preferences.
- Work step by step in accordance with the company's internal processes and are unwilling to make changes to customers 'needs and feelings.
- Treat customer complaints and complaints with a poor attitude or shirk responsibility.

timely response
- Patiently listen to customers 'inquiries, requests and complaints, respond to customers' requests in a timely manner, and solve routine customer problems.

personalized service
- Maintain communication with customers, get in touch at any time when customers need help, pay attention to customer satisfaction, and provide helpful information to customers
- Consider the customer's clear needs as your own work tasks, invest time and energy to do the work for this, and take the initiative to provide services when regular services cannot meet customer needs.
  Customers provide personalized services and provide other solutions to solve customer problems as quickly and accurately as possible

Dedicated to exploring potential needs
- Pay attention to and understand customers 'potential needs, and strive to develop products and services that meet customers' needs.

- Serve as a consultant to customers, put forward their own independent views on customers 'needs and problems, take actions to solve problems, and actively participate in helping customers make decisions.
- Find long-term benefits for customers, be able to take specific measures to provide value-added services to customers, and successfully win the trust of customers.

- It is difficult to make timely decisions when encountering problems that are within the scope of your responsibilities, so you always ask your superiors.
- Decision-making cannot be based on facts and not fully considered.
- Decision-making is easily influenced by the opinions of others, or cannot fully listen to the opinions of others, and has a tendency to be arbitrary.
- Unable to clearly identify which key tasks are, lacking goals and direction, and unable to concentrate on productive tasks or outputs.

- Be able to make correct decisions on routine or daily work, while making decisions on exceptions or emergencies often requires the help of others.
- Decision-making can be based on facts, collect information from multiple parties, and consider multiple possibilities, but sometimes it is not decisive enough.
- Occasionally influenced by the opinions of others or not fully listening to the opinions of others, which affects the effectiveness of decision-making.
- Be able to identify the priorities of daily work, but sometimes work efficiency is affected by trivial matters.

comprehensive consideration
- When faced with competitive plans, we can comprehensively consider the opinions of all parties, carefully analyze the influencing factors, carefully compare various alternative plans, and make decisions in a timely manner without delay.
- Be able to stick to one's stance, base decisions on facts, and reject unreasonable demands from others; and be able to independently judge and make decisions on some exceptions and emergencies.

- Be able to make decisions on matters of overall or strategic significance in complex situations.
- Even when the information is incomplete or when faced with a dilemma, you can always make the right decision.
- Have a certain adventurous spirit and be able to bear the risks of decision-making.
- Listen extensively to the opinions of others when making decisions, or be able to stick to their opinions and make correct decisions even when most people oppose it.
- Be very clear about which tasks are most critical to achieving personal or organizational goals and give them high priority.

- Be able to make decisions on matters of overall or strategic significance in complex situations.
- Even when the information is incomplete or when faced with a dilemma, you can always make the right decision.
- Have a certain adventurous spirit and be able to bear the risks of decision-making.
- Listen extensively to the opinions of others when making decisions, or be able to stick to their opinions and make correct decisions even when most people oppose it.
- Be very clear about which tasks are most critical to achieving personal or organizational goals and give them high priority.

Unable to express clearly what you want to say or persuade others to follow your point of view

Clarify relevant facts; present reasonable and well-prepared cases
Use direct evidence (such as data on substantive characteristics, scope and benefits of agreement, etc.) to persuade
Propose persuasive arguments to support personal views and ask for commitments or guarantees from the other party

Persuade others by pointing out their concerns and emphasizing common interests
Anticipate how others will react and take action accordingly
Adopt different styles and languages as needed
Use cases or arguments to find a "win-win" solution to achieve both parties 'goals

Use new publicity methods to attract audiences
Develop selective information delivery media, each adapted to the interests of different audiences
The publicity methods used are suitable for integrating the "excitement points" of key audiences and combining them with other key events and strategies to increase influence

Influence through third parties or experts. Form alliances and build mutually supportive relationships that create favorable situations that influence the behavior of others
Carefully plan events to indirectly influence others (e.g., plan timing, plan key events, predict proposals for key alliances, etc.)

- There are often situations where resources in all aspects are not in place or the cooperation of others is insufficient, which affects the work process.
- Sometimes the interests of others or relevant units and departments are not fully considered during the work process, resulting in conflicts or dissatisfaction.
- Poor consideration or improper arrangements often occur in organizational activities or work processes, affecting results, and even causing confusion.

Clear ideas and adequate resources
- Understanding the current situation of resources in the organization can basically ensure that the resources needed to complete work tasks are in place on time.

Be thoughtful when organizing various production work, and be able to allocate or mobilize various resources in advance according to the importance or urgency of production tasks; when communicating with others, be able to receive and convey information in an open and sincere way; be able to coordinate the work of various members within the department. Differences and discordant actions in production, and be able to take effective measures and mediation skills to resolve conflicts within the team

Be good at allocating or mobilizing various resources in advance according to the importance or urgency of tasks, coordinating the relationship between relevant departments, and ensuring the progress of work; when communicating with others, understand the key points of communication, and use clear reasons and facts to start work through written or verbal work. Express main opinions, and give timely feedback when listening to other people's opinions and opinions; When organizing various tasks, use certain methods and techniques to mobilize the enthusiasm of participants, and be good at planning activities that everyone is willing to participate in and achieve organizational goals according to work needs.

Be able to coordinate the relationship between internal and external personnel of the enterprise, use various resources to eliminate obstacles in coordination, and ensure the advancement of work;
Have good communication and strong, have a wide range of social interactions, be good at establishing cooperative relationships with the outside world, and use various resources to serve work;
Be able to formulate effective strategic plans to prevent disharmony factors in the coordination process

Unwillingness to share experience with members at work, lack of employee training, poor team communication, poor team cohesion, and poor overall performance

Understand the knowledge of team building and be able to clarify the division of labor among members, but lack effective solutions to internal problems within the team, and the overall performance is average.

Be able to identify factors that hinder the achievement of team goals and try to take effective measures to eliminate these obstacles; actively participate in team cooperation, consciously encourage team members to participate in team discussions and decision-making, and promote internal communication and cooperation within the team; be able to take actions to strengthen team members 'previous mutual communication and promote mutual understanding and support among team members; express appreciation for the achievements made by the team or team members, or consciously express such appreciation or affirmation to each other

Be able to determine team building goals based on the company's strategic goals, and promote understanding and consensus among all members, so that the goals can be implemented; consciously establish effective cooperation and appropriate competition mechanisms within the team to improve the overall performance of the team; Publicly praise others 'achievements, understand employee factors, and select the most effective incentive method in a targeted manner.

Have personal charm or leadership temperament, be able to point out the development direction and goals of the organization or team members; consciously create a team spirit, reasonably and effectively coordinate and allocate resources among teams, and strengthen cooperation among teams with different goals and backgrounds; formulate team incentive mechanisms and implement them, and can maintain a high enthusiasm for work through the establishment of incentive mechanisms

Weak market awareness and rarely pays attention to market conditions; taking one's subjective speculation as the direction of work; poor market insight and lack of deep understanding of various factors affecting the market; when making decisions, one's own experience is the main focus

market awareness Deeply realize the importance of the market to the survival and development of enterprises, pay close attention to changes in the market environment, customer needs, and the development of product technology, and desire to fully grasp market information.

Information acquisition can master scientific and advanced market research methods, quickly and accurately obtain first-hand information from the market, and maintain sensitivity to market changes.

scientific analysis It can use a variety of advanced and efficient statistical analysis tools (such as computer statistical software) to scientifically and objectively process the original information, and analyze various factors, influencing processes and results that affect the market.

 studies and reports Have certain market research capabilities, be able to insight and discover potential market values and business opportunities from statistical analysis of market data, and form clear, reasonable and powerful market analysis reports.

Level zero:
- I am trapped in specific daily affairs, unable to see the direction of progress, and follow others 'opinions.
- Only current issues are considered at work and few focus on future development.
- The strategic goals proposed are often unrealistic or lack operability.
- During the implementation of the strategy, when encountering difficulties, the originally set goals will be changed.

- Be able to conduct general analysis and estimation of the development trends of the industry or field and the company's internal situation.
- It is usually necessary to rely on external forces to make a more in-depth judgment of the development trend of the industry or field and assess the internal situation of the enterprise.
- Be able to formulate short-term strategic goals and form feasible strategic plans.
- Be able to conscientiously implement or organize the implementation of strategic goals, and generally be able to complete tasks.

- Be able to grasp the development trends of the industry or field and evaluate the company's internal resources and capabilities, and be able to foresee the company's development direction in the next 3 - 5 years.
- Formulate medium-term strategic goals and form corresponding strategic plans, indicating the resources and implementation steps framework that should be invested to achieve the strategic goals.
- Be able to continuously summarize the reasons for successes and failures in the strategy implementation process and put forward constructive solutions or suggestions.
- Generally, organizational members can clearly understand the strategic goals through the promotion and indoctrination of strategic goals.
- Even if we face difficulties in the implementation of the strategy, we can continue to set goals, overcome obstacles, and ultimately achieve the goals.

- It has a broad vision, keen insight and excellent foresight, can understand the development trends of the industry or field, and has a thorough understanding of the company's resources and capabilities, and can always point out the right direction for the company's future development.
- Be able to formulate long-term strategic plans, combine long-term goals and short-term goals to form specific strategic plans, and formulate countermeasures in advance for possible risks.
- Establish a systematic information collection system and decision-making system to ensure the accuracy of strategy formulation.
- By organizing effective seminars or debates, organizational members can accept strategic goals from the heart and transform them into the direction of personal efforts.

Unwilling to assume leadership responsibilities and ignore team members

- Proactively communicate the content of a decision or the requirements of a work task to team members, clearly stating the principles and scope of authority of the work and clarifying the goals to be accomplished
- Ensure that the reasonable needs of the team are met and secure the information and resources needed for team members to carry out their work

- Ensure that the reasonable needs of the team are met and strive for the various information and resources needed for team members to carry out their work.
- Protect the team you lead and its reputation, and take various substantive measures to make team members feel that they value the interests of the team.
- By setting an example, demonstrate to team members the behavior they expect, and make them accept the mission and goals they set for the team, as well as the arrangements and decisions they make, to ensure that the collective tasks can be completed.
- Share weal and woe with subordinates when necessary and win their trust.

- According to different situations, flexibly adopt different incentive methods to stimulate the enthusiasm of subordinates.
- Be good at describing exciting missions and goals to make subordinates full of enthusiasm and hope.
- Various methods are used to improve team morale, such as quickly firing those with poor performance, making scientific and reasonable adjustments to work processes, etc., to improve the team's work efficiency and strengthen collective centripetal force.

- Become the spiritual leader of the team, deeply influence subordinates in terms of their ways of doing things, and use personal charisma or outstanding work ability to establish prestige between subordinates and colleagues
- Manage team members objectively and fairly and realize the value of each team member
- Can effectively promote the improvement of the organizational management system, improve organizational efficiency and enhance team performance

Professional skills are not proficient enough, professional knowledge is not rich enough, and understanding and driving ability are lacking

Have good understanding and control of the knowledge, principles, methods and processes involved in the professional field.

Have a keen sense of trends, prospects and cutting-edge developments in relevant professional fields, and constantly seek and try new technologies to maintain competitiveness.

Pay attention to industry trends and be willing to maintain contact with professional frontiers through magazines, seminars, etc.; often publish refreshing ideas and opinions on professional fields; can be called an "expert" in the industry

An authoritative figure in a certain field who leads the development of the field; has absolutely rich professional knowledge and skilled skills

Stagnation in your profession and unwilling to update your knowledge structure; do not pay attention to learning from others at work

Be willing to learn at work and actively seek solutions when facing problems

Be good at learning. Have a strong curiosity and want to understand the details and techniques of work; actively communicate with others and ask for help; observe others 'work to learn and understand necessary knowledge or techniques

Be able to change your behavior and working methods to adapt to new changes

Be able to adjust strategies, goals or policies in a timely manner and actively respond to new changes

Technical secondary school and below

college

bachelor's degree

master

PhD and above

of under 1 year

1-3 Years (excluding 3 years)

3-5 Years (excluding 5 years)

5-7 Years (excluding 7 years)

more than 7 years

Be able to detect problems but cannot solve them or can only turn to others for help

Objectively define the problem: Be able to objectively examine the situation, peel off superficial phenomena, quickly clarify various favorable and unfavorable factors, judge the root cause of the problem, and clarify the key to the problem

Analyze alternative solutions: Propose various alternative solutions, make a reasonable assessment of the advantages and disadvantages of each solution, and quickly narrow the scope of "optimal solutions"

Decision and action: Be able to make appropriate decisions quickly and prompt the team to take quick action; have an appropriate spirit of risk in the process of solving problems.

Summary and improvement: Be good at and willing to summarize experiences and lessons, and continuously improve your ability to respond to change and solve problems based on previous success and failure experiences.

Be content with the status quo, muddle along with your work, and don't try your best to achieve excellence standards

Strive to do your work better or achieve your work to a certain standard of excellence.& nbsp;          

Develop specific objective standards for yourself to measure your progress (for example, you must rank among the top ten in your work performance or be like a certain role model), and improve existing work methods and content to improve work performance

Set challenging goals for yourself and take specific actions to achieve them ("Challenging" refers to goals that have a probability of success of about 80% after making great efforts, such as the standard of excellence among similar people)

Make certain decisions based on careful weighing of costs and benefits, advantages and disadvantages, and are willing to take risks in order to obtain greater benefits for the company.

- Usually work according to work guidelines or procedures, and few suggestions for improvement are made.
- Superstitious authority, even if it is not applicable, it rarely raises doubts.
- It is difficult to accept negative opinions and therefore cannot break through your own limitations and make changes.
- Always revise or develop other people's opinions, and rarely have your own ideas.

- Within the scope of work, update management or operating tools, techniques and methods as directed.
- Use internal company resources to create new techniques and methods.
- When faced with new challenges, be good at using past experience to make inferences.
- Be able to solve problems flexibly under existing systems and regulations.

- Use internal and external resources to proactively create new work skills and methods.
- Dare to question convention or authority and propose creative solutions to problems.
- It is possible to discover potential connections between seemingly unrelated things and form new ideas.
- New ideas or new practices proposed can achieve good implementation results.
- Be able to accept other people's objections and change your own thoughts and behaviors.

- Dare to take risks to formulate new policies, take new measures, or try new methods.
- Actively create an atmosphere that encourages innovation, and welcome and appreciate the proposal of new ideas and new methods.
- Believing that innovation is the driving force for individuals and organizations to move forward, and constantly using innovation as a means to gain competitive advantage.

- Have new inventions on the market, or be able to establish a theoretical system that is recognized by society.
- Leading the business field and being the authority in this field

As for the formulated plan, the work cannot be completed within the scheduled time as required, and it seems unable to deal with urgent problems

Actions are orderly and can handle problems in accordance with systems and regulations, but sometimes there is a gap between the expected results

Have high requirements on yourself, be able to complete work consciously and proactively without supervision by others, be able to work hard to achieve the goals set by superiors/individuals, implement the work in place, and report the implementation results of superiors

Be sensitive to actions, be quick to change situations, actively overcome obstacles that arise in the process of task execution, and provide timely feedback to superiors on emerging problems and execution results, and provide basis for new decisions.

Have a strong desire to achieve goals, achieve the established goals, and go all out, never be discouraged no matter how many failures are, the implementation plan is thorough and detailed, highly operable, can implement it successfully, and feedback information to superiors to put forward effective Decision recommendations

Likes to work alone at work and adopts a negative attitude when working with others

Willing to cooperate with others. Communicate with other members of the group and share new information and new knowledge you gain. Or exchange ideas and opinions with other members to reach consensus on issues

Willing to help other members of the work group solve problems they encounter. Unreservedly pass on the skills you have mastered to other members

Maintain communication with other members, proactively seek and respect other people's views and opinions on issues

Encourage other members of the group, thereby promoting cooperation between group members or improving the atmosphere of cooperation in the group

Don't pay attention to communication in normal times, and use power or avoidance to resolve conflicts and contradictions; get used to a self-centered thinking model; lack of all-round thinking, lack of coordination and communication

Willing to communicate: Have a desire to communicate and be able to respond to communication signals sent by others

Accurately express:
- Be able to listen patiently to other people's opinions and basically grasp the gist of other people's conversations.
- Can express their opinions and ideas more completely, so that the other party can understand

Effective communication:
- Be able to accurately understand other people's views when communicating with others and actively give feedback.
- The expression is concise and comprehensive, has strong logic, and has clear and clear views.

- Anticipate the needs and concerns of others and adopt appropriate communication strategies based on different audiences.
- Have a systematic and in-depth understanding of the communication methods required by different objects and situations, and be able to use them freely and make flexible adjustments.

Lack of responsibility and indifference to work results

Clarify your job responsibilities and roles and realize the importance of taking on your job.

Handle matters in a proactive manner, promptly check the progress of work within the scope of responsibilities, and take necessary actions on problems discovered to ensure that the work is completed in accordance with the required standards

When work is faced with the need to handle tasks within and outside responsibilities at the same time, be able to proactively take countermeasures to ensure that tasks outside responsibilities do not affect the completion of work within responsibilities.

Support the realization of the company's strategic goals, and be able to complete the work without compromise and assume responsibility even when facing great pressure or personal interests are lost.

They will not complete work tasks independently and need supervision from others. Don't propose plans or think about problems. Only after you know that problems have occurred can you realize the seriousness of the matter.

Consciously work harder to do your job. At work, complete the work independently without the supervision of your supervisor

Take the initiative to take on things that are not your own or take the initiative to help others solve problems

Identify opportunities or problems in a timely manner and take action quickly. Be able to respond in a timely manner after learning about events or policies related to the company's development

Action ahead to create opportunities or avoid problems. Be aware of problems in advance that others are not thinking of and take the necessary steps to solve them

I can't stand criticism, frustration and pressure. When encountering setbacks, individuals feel pessimistic, disappointed, and even evasive

Restrain your negative emotions (such as anger, anxiety, disappointment, etc.) or maintain emotional stability when facing setbacks

Be able to treat your mistakes correctly and learn from them. Calmly handle conflicts with others at work

Keep working under difficult circumstances or under great pressure. After receiving a difficult task, overcome various difficulties and complete the task through various methods

Be able to remain calm under great pressure and focus on how to solve problems