Software Project Process
2024-11-07 13:56:59 2 Report
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This flowchart illustrates the comprehensive process of managing a software project, from initial customer engagement to post-implementation support. It begins with leads collection and preliminary communication by the sales team, followed by business negotiations and contract establishment. The project then moves into the execution phase, involving project managers and technical teams who coordinate design, development, and testing. After internal reviews and customer trials, the system is officially deployed. The after-sales stage involves ongoing support and addressing customer needs. This structured approach ensures seamless project delivery and customer satisfaction through coordinated efforts across various teams.
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Outline/Content
After-sales stage
Product implementation design
System officially in operation
Software project execution process
Assign project managers and technical managers to communicate with customer service teams
Internal launch or deployment delivery of technology(Technical Service Team & Operation and Maintenance Team)
Business negotiation (sales team)
Customer demand increase
Business Contract
Customized technology development
Can it be solved? (Customer service team)
Customized part design
Internal implementation plan formulation
Technical design (Technical Service Team)
System trial operation
Prepare acceptance materials
Initial demand communication
Product development testing
Project Manager Resource Coordination (Technical Service Team)
Receive customer project
Project establishment
DMP data products
Customized part design implementation
Acceptance
Business & Planning Phase
Customized technology development and testing
System acceptance (Technical Service Team)
Custom development services
Leads collectionPreliminary customer intention communication(Sales team)
Project transfer after-sales service(Technical service team & customer service team)
Customer reports a fault
Software Implementation Solutions
Business contract review
Standard Product Functionality
Implementation and deployment phase
Coordinate with other internal teams (customer service team)
Customer online preview
Problem solving (Customer Service Team)
Project Execution Plan
Product development
Internal project review (all teams)
Consulting solutions + software implementation plan
Initiate acceptance notification to customers
Technology integration test
Solution communication
Technology integration (Technical Service Team)
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