Employee Outbound Calling Process Flowchart
2024-09-09 10:14:30 0 Report
Log in to view full content
This Employee Outbound Calling Process Flowchart outlines the structured approach for managing calls within the CC Department. It details steps from initial contact with prospective customers, including scenarios where they might express interest, refuse to talk, or have no intention to invest. The process encompasses key actions like resending text messages, following up through multiple channels, and scheduling further communication via phone or EC platforms like QQ, text messages, or WeChat. It also highlights the importance of continuous follow-up and assigning calls to employees to ensure effective customer engagement and data management.
Other works by the author
Outline/Content
CC Department
Resend the text message
Prospective customer
strongly refuse
Data application/distribution
Interested Refuse to talk No intention Invested Invested experience gold Key follow-up Unanswered No time/schedule for another contact
Follow up through multiple channels
Missed/Not refused
Import EC
Assigned to outbound calls to employees
Follow up continuously
Communicate by phone the next day and communicate via EC for QQ/text messages/WeChat
0 Comments
Next Page
Recommended for you
See more
