Customer Satisfaction Scatter Chart
2025-09-17 10:35:30 0 Report
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This is a Customer Satisfaction Scatter Chart, designed to visually represent the relationship between the importance and satisfaction levels of various indicators. The chart highlights both strengths and weaknesses by plotting these indicators on a scatter plot, allowing for a clear analysis of areas where customer expectations are being met and where improvements are needed. By examining the distribution of points, stakeholders can identify key areas for strategic focus to enhance overall customer satisfaction. This chart serves as a valuable tool for businesses aiming to prioritize efforts based on customer feedback and perceived importance.
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Outline/Content
Customer satisfaction scatter plot
Importance
Satisfaction
0.2
0.8
1
0.4
0.6
Strengths
0
3.5
The chart shows that the importance and satisfaction of the three indicators of \
4
2.5
3
2
Weaknesses
\
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