E-commerce order state machine
2024-12-23 15:47:14 2 Report
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This is an e-commerce order state machine flowchart, designed to illustrate the various stages an order can go through in an online shopping environment. The diagram outlines key processes such as order placement, payment status, shipping, cancellations, and refund or return requests. It highlights scenarios where an order can be canceled due to non-payment or buyer action, and details the steps for successful or failed returns and refunds. This flowchart serves as a comprehensive guide to understanding the lifecycle of an e-commerce order, ensuring clarity in order management and customer service processes.
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Outline/Content
Buyer applies for refund
order
Payment Pending
In transit
Canceled
return form
Buyer applies for return
Over 30 minutes unpaid/buyer canceled
Buyer cancels
Return successful
Refund form
Refund failed
Output: Y
In stock
Completed
Ready to ship
Shipped
Return failed
N
Out of stock
E-commerce order status machine
refund pending
Payment Successful
waiting for return
Refund successful
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