User Empathy Map Example
2024-11-04 18:06:01 0 Report
Log in to view full content
This User Empathy Map Example provides a detailed exploration of the emotional and cognitive journey involved in buying a TV. It captures the user's feelings of anxiety, excitement, and hesitation as they navigate the complexities of selecting the most suitable brand and model. The map highlights key concerns such as understanding product features, ensuring quality, and the fear of being deceived. It emphasizes the importance of research, comparison, and consulting trusted sources. By illustrating these internal dialogues and external actions, the empathy map serves as a valuable tool for understanding consumer behavior and improving the purchasing experience.
Other works by the author
Outline/Content
As said
Too many things I can't understand
This is not the most suitable yet
What is the most suitable for me?
It's such a waste of time.
anxiety
What I feel
What else did I miss?
Excited
I want to buy something different.
what you think
What brand to buy?
Where to start?
First determine some conditions
On-site inspection
Quality must be reliable
What size should I buy?
Search online
Worry
Delay the final decision
List the pros and cons
hesitant
What do you think?
JAMIE
Why is it so hard to choose a TV?
I need to buy a better one.
Will they think I'm easy to deceive?
Continue researching
User Empathy Map Example (Buying a TV)
At a loss
Who to trust
Comparison of multiple brands
What you have given me
Consult a friend
0 Comments
Next Page
Recommended for you
See more
