Railway Service Blueprint
2024-11-04 18:06:00 0 Report
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The 'Railway Service Blueprint' flowchart provides a comprehensive overview of the intricate processes involved in railway operations and passenger services. It outlines the journey from ticket pick-up, whether through electronic systems or at the station, to boarding and enjoying on-site amenities such as restaurants and convenience stores. The blueprint highlights key systems like real-time train operation detection, logistics, and integrated dispatching. It addresses potential issues such as duplicate tickets and emergency handling. By detailing both internal and external interactions, the flowchart ensures a seamless travel experience, from initial ticket booking to disembarking at the destination.
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Outline/Content
Process ticket pick-up service
Integrated dispatching and command system
Railway Service Blueprint
Get off the bus at the station
On-site leisure consumption
Internal Interactive Line
Take a seat
logistics system
External Interaction Line
Restaurant Convenience storeToiletSeats
Provide catering and leisure services
Schedule train operation
Provide ticket information
waiting for the bus
Real-time detection of train operation
Various appswebsitephonecounter
Go to the station to pick up the tickets
Electronic ticketing system
Verify passenger information and check carried items
Internal Interaction Line
Provide train schedule
Failure point: duplicate tickets
Supportive behavior
Handle emergencies and allocate vacancies
turnstile
line of sight
Ticket check gate
On the way
Information comparison
Verify exit
Ticket Office Self-service ticketing
Hall display screenBroadcastMobile app
Catering services and cleaning and sanitation services
Track logistics system
Resume your seat
Train and platform information alert
By car
Customer behavior
Barcode scanner
Integrated Information System
Locomotive
Provide train stop information
Online ticket booking
Return passenger information
Front desk behavior
Verify passenger information
Check train information
Visible line
Ticket inspection guidance
Enter passenger information
Internal interactive line
Ticket inspection and boarding
backend behavior
Security inspection
Check the ticket
Inside the station
Before entering the station
Ticketing system
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