IT software operation and maintenance management-operation and maintenance response process
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IT software operation and maintenance management-operation and maintenance response process
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Problem feedback
Issue Confirmation
R&esolution
Question rating
Create
Plan implementation
Operation and maintenance problem classification
P0Resolved within 2 hoursDefinition: core business is important but does not affect users and revenue
Operation and maintenance log
Problem solving
Operation and maintenance knowledge base
Report system problems
Provide feedback immediatelyafter confirming the problem
P1Resolved in 1 dayDefinition: proposed by the user and affecting the current use of the user
yes
Problem closed loop
P2Unified planPotential problems discovered in operation and maintenance need to be dealt with in a unified plan
Finish
Construction of operation and maintenance knowledge base
internal testing
Client
Problem acceptance and feedback
Plan retention
Program feedback
Plan formulation and implementation
Start
Operation and maintenance emergency plan process
Collect
Collect
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