E-commerce module function flow chart
2024-10-31 09:53:59 0 Report
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The E-commerce Module Function Flow Chart provides a comprehensive overview of the processes involved in managing an online store. It covers key functions such as product uploading, order processing, and after-sales support. Users can navigate through different stages, including product browsing, purchase, and payment. The flowchart also highlights the roles of platform operations, store owners, and customer service in handling refunds and financial settlements. Additionally, it illustrates the importance of data statistics, inventory management, and platform intervention in ensuring smooth operations. This visual guide serves as a valuable resource for understanding the intricacies of e-commerce management.
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Outline/Content
Upload products
No
Yes
【Statistical Fields】Number of OrdersOrder QuantitySales VolumeSales Amount
APP\\H5\\Mini Program
User type
Platform operation (Agree & Refuse refund)
APP
[Market tab] Product Recommendation Rules
Is after-sales support available?
Orders to be paid
Store opened successfully
Data statistics
Enter the product page
【Ordinary after-sales process】Refund onlyReturn and refund
Has it been shipped?
Financial review
Full refund
1、After-sales management: Refund appliedWaiting for buyer to return goodsGoods have been returnedRefund in progressRefund successfulRefund completed
Apply for after-sales service
Backstage: 1. Store owner management2. Blacklist management3. Store opening configuration
Shipping Successful Check Logistics Progress
Purchase goods
Pay or not
Enter the store
Is the shopkeeper
Operate shipmentUpload tracking number
Ready to ship
Select after-sales type
Buy Now
font color=\"#212121\
Place the order
Backstage: 1. Data statistics 2. Data analysis 3. Large screen display
Submit after-sales service
Login?
【Statistical Fields】APP Browsing
Order Status
Store owner after-sales
shopkeeper
Settlement completed
【After-sales Conditions】Within 7 days of successful transactionAfter-sales service can be applied for
Financial settlement
Inventory management
For Sale Items
Purchase store owner account (gain store openingauthority)
Does the platform intervene
【Product Page】Is the original pageAdapt to display
Store owner ships
Is it on the blacklist
Whether to put it on the shelf
Purchase Successful
Start
Store owner confirms settlement sheet
Generate settlement bill
Platform review (backstage commodity management)
Product browsing statistics
Financial payment
Apply for platform intervention
User login
Backstage: 1. Bill management2. Transaction records
Product sales statistics
End
[Ordinary Order Process]InvoiceShipper
View refund order
Refund completed
Do you agree to refund?
Backstage: 1. Product Management(Add a new channel or add a new list)2. Product Review(span style=\"font-size:inherit;\
Store owner settled in
Refuse to refund
[Customer Service Consultation]
View order
Output: APP homepage display
Goods in the warehouse
Shop homepage
View store information
font color=\"#000000\
【Owner's payment method】Rebate distribution?Bank transfer?
There are after-sales orders
Whether the merchant agrees
Take off the shelf
Log in to purchase
The shopkeeper enters
【Settlement Process】Refer to merchant settlement
User inactive
Change the order status to shipped
【Self-purchase Order】【Share Order】【Sales Order】Message Reminder
E-commerce module functional flowchart
Logistics tracking number
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