Customer Service Workflow Diagram
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This is a customer service workflow diagram, designed to illustrate the various processes involved in addressing user inquiries and issues. The flowchart outlines key components such as robot replies, online and telephone consultations, and the roles of customer service staff and supervisors. It highlights the pathways for handling customer problems, including sending platform messages, recording suggestions, and escalating issues to the product or sales department when necessary. This diagram serves as a comprehensive guide to understanding the customer service procedures and ensuring efficient problem resolution.
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Product Department
Robot reply
Online consultation
Customer Service Supervisor
Send platform message
Online Suggestions
Telephone consultation
Customer service staff
Solve user problemsRecord suggestions
User
Robots cannot handle
Online complaint
Sales Department
Customer service cannot handle it.
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