Customer Service Workflow Diagram

This is a customer service workflow diagram, designed to illustrate the various processes involved in addressing user inquiries and issues. The flowchart outlines key components such as robot replies, online and telephone consultations, and the roles of customer service staff and supervisors. It highlights the pathways for handling customer problems, including sending platform messages, recording suggestions, and escalating issues to the product or sales department when necessary. This diagram serves as a comprehensive guide to understanding the customer service procedures and ensuring efficient problem resolution.