Customer Service Platform Logical Architecture Diagram

This Customer Service Platform Logical Architecture Diagram provides a comprehensive overview of the intricate systems and processes that constitute a robust customer service platform. Key components include a process engine, AI customer service, and a variety of management modules such as field, personnel, and issue management. The architecture supports functionalities like login authorization, speech-to-text, and third-party calling integration, ensuring seamless operations. Additional features such as survey modules, quality inspection, and data storage enhance the platform's efficiency. The diagram also highlights the importance of organizational structure, scheduling management, and a WIKI knowledge base to optimize customer service delivery and management.