User Interview Outline Framework
2024-07-06 21:11:16 0 Report
Log in to view full content
This mind map provides a comprehensive framework for conducting user interviews, focusing on various user personas, enterprise scales, and industries. It addresses key areas such as user experience issues, attention to terminal data, and customer satisfaction. The framework includes insights from corporate leaders, heads of business departments, and security operations personnel across different enterprise sizes, ranging from small businesses (1-10 employees) to large enterprises (500+ employees). It highlights the importance of understanding user experiences at different stages, including trial, service, and renewal phases. Additionally, it categorizes enterprises' varying levels of concern for terminal data and compares the states of product trials by new and old enterprises, such as completed renewals, paused renewals, and trials without purchase. This structured approach aims to enhance user satisfaction and optimize the overall user experience.
Other works by the author
Outline/Content
Different enterprises have varying levels of attention to terminal data.
I don't care.
General concern
Very concerned
Comparison of various states after trial use of products by both new and old enterprises
Renewal completed
Pause Renewal
Trial without purchase
Customer Satisfaction
Unsatisfied
Generally
Satisfied
Actual users in use
Corporate leader
Head of Business Department
Security Operations Personnel
Enterprise scale
1-10
10-50
50-100
100-200
200-500
500+
Industry to which the enterprise belongs
Education
Healthcare
Government
User Experience Issues
End-user experience
Enterprise User Experience
User Experience at Different Stages
User Experience in the Trial Phase
User Experience in the Service Stage
User Experience During Renewal Phase
Collect
Collect
0 Comments
Next Page
Recommended for you
See more
