Mermaid User Journey Diagram Tool

mermaid.visualize_user_behavior_tip

What is a user journey diagram

A user journey diagram is a visual model used to analyze the interaction process between users and a product or service. By showing user behaviors, goals, touchpoints and experience changes, it helps teams understand user needs and feelings at different stages. User journey diagrams are widely used in product design, user experience optimization, service design and business process improvement.

Use cases

User experience analysis

Sort out user behaviors, needs, pain points and emotional changes from first contact with a product to goal completion, helping teams discover experience optimization opportunities.

Product requirement planning

Understand user goals at different stages by visualizing user paths, providing a basis for product feature design and iteration.

Service process optimization

Analyze the interaction between users and enterprise services, discover key touchpoints, and improve service quality and user satisfaction.

User behavior research

Record user operation paths, decision processes and feedback in different scenarios, helping teams deeply understand user needs.

Team collaboration and communication

Turn the user perspective into a unified visual model, promoting information synchronization among product, design, development and operations teams.

User journey diagramFree templates

User journey ecommerce shopping

User journey ecommerce shopping

SaaS Product Trial Experience

SaaS Product Trial Experience

How to generate a user journey diagram with Mermaid

1

Multiple editing methods

You can generate user journey diagrams by writing Mermaid code, pasting Mermaid code, AI generation, image recognition, code summary and more. You can also draw user journey diagrams using our built-in user journey diagram templates.

2

Auto rendering

After entering Mermaid syntax, user journey diagrams are generated and previewed in real time, with support for custom user journey diagram styles and themes.

3

Export or share

You can download user journey diagrams and save them locally. We support exporting user journey diagrams to PNG, PDF, SVG, JPG, Markdown and other formats, or clicking the “Share” button to share the link with others.

4

Edit again

If you are not satisfied with the result, click the “Visual editing” button to edit the user journey diagram again in the ProcessOn editor.

User journey diagramCommon syntax

Syntax
Graphic
Meaning
journey
User journey diagram
Create a user journey diagram
title text
Title
User journey diagram title
section text
Section block
Divide process stages into groups
TaskName:num:Actor
Process nodes + satisfaction scale axis
Define interactive tasks, satisfaction scores and participating roles within a stage
num(1~5)
Satisfaction score
1 is the lowest, 5 is the best
Me,Cat
Role
Define multiple roles participating in this task
More Syntax

Why choose us

Online editing tool

Free templates

Powerful AI capabilities

Real-time preview

Export in multiple formats

Supports re-editing

User journey diagramDrawing questions

What is a Mermaid user journey diagram?

A Mermaid user journey diagram is a visualization chart used to show the interaction process between users and a product, helping teams analyze user behaviors, experience flows and key touchpoints.

What scenarios are Mermaid user journey diagrams suitable for?

Mermaid user journey diagrams are commonly used in user experience design, product requirement analysis, customer experience optimization and service process planning.

What content can Mermaid user journey diagrams show?

Mermaid user journey diagrams can show user roles, behavior steps, goals, emotional changes and experience stages, helping teams discover optimization opportunities in user flows.

How to create a Mermaid user journey diagram?

Define user behavior stages and interaction information with Mermaid user journey diagram syntax to automatically generate the diagram. You can also quickly generate it with AI from text descriptions, or directly choose a Mermaid user journey diagram template.

What is the difference between Mermaid user journey diagrams and flowcharts?

Mermaid flowcharts mainly focus on business logic and task flows, while Mermaid user journey diagrams focus more on user behaviors, experience processes and emotional changes.